We have worked hard to build a professional reputation based on expertise, integrity and our client service. We believe that litigation is not the only way to resolve issues and so we will work hard to help you achieve the right solution to the issues you have for you. We believe in corporate social responsibility and so do a lot in the local and wider community but we like to think this is who we are and how we operate rather than feeling the need to talk about what we do. We also write regularly for the Oxford Times In Business magazine, Sage Payroll and many other local publications such as the Cotswold Times.

Any issues with our service – Complaints

Oak Employment Solicitors are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact Natalie Roach in the first instance via email or post. We have a procedure in place, which details how we handle complaints, which is available upon request from Natalie Roach. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. The Legal Ombudsman’s address is: www.legalombudsman.org.uk and their phone number is 0300 555 0333. 

Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• No more than one year from the date of the act or mission being complained about; or
• No more than one year from the date when you should have realised that there was a cause for complaint.
• and
• Within six months of receiving a final response to your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of r